Tier2 Technical Support Engineer | Ceragon
Job
Work place: Office centric
Collaboration: Employment contract
Work time: Full Time
Seniority: Team member
Experience: 2-4 years
Updated on: 1 year ago
Vacant from: 17 Jun, 21
Expired on: 17 Aug, 21
Pay: Negotiable
Categories: Support
Company
Size:101 - 500 employees
Industry:Information Technology and Services
Market (net €/month)
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Only Loginro members with a minimum completed profile that share their salary expectations for this position may access its industry median pay.
Role
The position is located in Bucharest, Romania.
The Technical Support Engineer will work in shifts and will have the following responsibilities:
- Answer to service requests from Ceragon customers
- Follow helpdesk process to support service request
- Work in lab to re-produce field issues and for self-training
- Monitor customers’ networks and act according to the relevant process
- Support Ceragon engineers in the regions
By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals.
Employee benefits:
· Benefit Online account
· Healthcare insurance at Regina Maria
· Mentoring, training, challenging projects, growth opportunities
· Day off for your birthday
· Gradual increase in number of vacation days
· Bookster subscription
· Rented football, tennis and basketball courts
· Games – foosball (and championship), XBox room
· In-door & out-door events such as parties, movie nights, game nights and many others
· Cozy office in central Bucharest, near lots of food vendors and 2 subway stations.
· Our office is located in central Bucharest, not far from Piata Victoriei or Piata Romana.
· Address: General Gheorghe Manu 5, Bucharest, Romania.
Requirements
The ideal candidate has the following:
Must:
- Electronic/Telecommunications/Computer engineer (BA/BSc)
- Proven knowledge of IP Networking (TCP/IP and OSI stack)
- L2 protocols (VLAN, Q-in-Q, STP, LLDP, etc)
- L3 Routing protocols (RIP, OPFS, BGP, etc.)
- Proven knowledge Microwave / Radio communications systems
- Proven excellent English knowledge - fluent in reading, writing and speaking
- Willing to work in shifts, including weekends
- Customer oriented
- Solution focused
- Excellent communication skills
Advantage:
- Proven knowledge and experience with:
- Experience in installation, commissioning and troubleshooting of microwave communication systems
- 2-3 years of experience with interfacing customers (support, presale)
- CCNA, CCNP or equivalent
- Proven knowledge of PDH, SDH, Synchronization
- SNMP, Radius, TACACS+
- Proven excellent Spanish knowledge - fluent in reading, writing and speaking
We are looking for a candidate with excellent communication skills, capable of self-learning and working in a challenging environment, who is highly motivated and able to work under pressure, as well as willing to work as a team player.
Needed Skills
Cisco Networking
L2/L3 protocols
Microwave
Radio
TCP/IP protocols
Available in
București
Benefits included
Medical subscription
Additional vacation days
Work from home
Office perks (ping-pong, juice, gaming spaces ie)
Gym & sport subscriptions
Flexible benefit (budget offered by employer)
