Edenred Digital Center
Edenred Digital Center

Edenred Digital Center

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Technical Support (Data Team) | Edenred Digital Center
Job
  • Work place: Hybrid

  • Collaboration: Employment contract

  • Work time: Full Time

  • Seniority: Team member

  • Experience: 1-2 years

  • Updated on: 3 months ago

  • Vacant from: 18 Apr, 22

  • Expires on: 16 Aug, 22

  • Pay: Negotiable

  • Categories: Support, Data Engineering

Company
  • Size:101 - 500 employees

  • Industry:Information Technology and Services

Market (net €/month)
  • Only Loginro members with a minimum completed profile that share their salary expectations for this position may access its industry median pay.
Role

The Edenred Digital Center (EDC) in Bucharest, Romania is Edenred Group's largest Digital hub for strategic Tech projects.

Job description and key responsibilities


The Support Developer is responsible of 5 main activities:


1. Analyze application logs and alerts

Goal: Monitor application logs and performance


Main activities:

  • Daily checks
  • Contact dev team if needed
  • Contact business 1st line if needed
  • Enhancing the supervision & alerts KPIs
  • Providing resolution step to IT Ops team

Deliverables: Bug analyze, Bug tracking, documentation for IT Ops of resolution, dashboard creation

Skills: Communication, proactive mindset, data query


2. Analyze and report customer issues

Goal: Understand the business process that is not working as expected


Main activities:

  • Contact Business 1st line to understand the issue
  • Analyze the issue
  • Report the issue to the development team

Deliverables: Bug analysis, Bug tracking.

Skills: Communication, SQL, Azure Data Solutions (blob storage, Event hub, Azure Data Factory)


3. Recurring meetings with business 1st line

Goal: Report progress on current bug fixing


Main activities:

  • Follow the development team activities to inform the business 1st line of the current progress

Deliverables: Report on open bugs, Meeting notes

Skills: Communication, understanding of business needs, fluent English


4. Release packaging and notes

Goal: Reviewing all changes that have been made for a given release to be sure of the scope delivered and the quality of it.


Main activities:

  • Review all features that are encompassed in a release,
  • Make sure with dev team & business 1st line that they have been tested,
  • If needed, for technical changes without business requirements, performing tests with the dev. team,
  • Writing and communicate release note

Deliverables: Tests plan, release note.

Skills: Testing skills, ability to work with other teams


5. Roll-out supervision in new countries of Data application

This part of the job profile will not be part of the position from day 1, but is likely to be the part of it  

Goal: Supervising deployments of Data Solution whenever limited adaptation need to be made.


Main activities:


  • Review with Business Team the need
  • Validate each step of the deployment
  • Test the deployment
  • Communicate tests result

Deliverables: Deployment planning, dev team coordination, IT Ops Coordination, deployment validation.

Skills: Planning management, ability to work with other teams

Requirements

Required skills & profile


Candidates will have to demonstrate:

  • Good communication skills, listening & understanding
  • Good teamwork
  • English fluent
  • 2+ years experience in SQL,
  • 2+ years experience in Agile methodology (Scrum)


Needed Skills

SQL

Technical Support

Available in

București

Benefits included

Meal tickets

Medical subscription

Additional vacation days

Learning budget

Work from home

Flex time (07:00 - 19:00)

Office perks (ping-pong, juice, gaming spaces ie)

Flexible benefit (budget offered by employer)

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