The Mission:

Keeping ING safe, secure and compliant is a top priority of the ING Think Forward Global Strategy. It’s part of who we are: integrity is at the heart of our Orange Code – the ING values and behaviours.  Know your customer (KYC) is the first step towards a safe and compliant bank. It ensures we only do business with people and companies we have verified as being trustworthy. This includes carrying out customer due diligence checks, updating customer files, screening customers and transactions, monitoring transactions and reporting suspicious activities.

The Global Know Your Customer organisation is a first line department providing the ING business and functions guidance with standardised solutions in the area of various KYC related regulations (on process, control, and digital solutions, etc.) as well as support to realize operational excellence.

We are looking for a road manager who will be part of this global organization, but work from Bucharest, joining forces with the rest of the 1000+ colleagues here who work on different strategic ING initiatives.

He/she will be involved with the development of state of the art solutions on socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 20+ countries, affecting 36 million ING customers.

Through this we will be able to deliver our customers an optimal KYC experience whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

Your Day-to-Day:

As a Road Manager (RM) you support the organization in realizing large and complex changes. You bring people together and work towards a shared vision or change target and end product. The RM organizes alignment and helps Squads, Tribe lead (s ) and the Executive Board to implement the change target. This specialization has a stronger emphasis on influencing rather than on control. The RM makes it possible to realize complex changes through short-cycle implementations by organizing cooperation and coordination between Tribes, Squads and both internal and external co-makers and creating coherence. The RM is aimed at the general interest of the ING and is a role model when it comes to the Orange Code and the Agile process.

You orchestrate the execution of the roadmaps of the Tribe. For this you lead and create an integrated approach towards the countries, where we are delivering our CDD, Monitoring and Screening solutions.

You are the SPOC for countries under your remit with regard to the implementation of the KYC global digital platform and its services. You are responsible for the roll-out of one of the Global KYC Digital Service in one or multiple business lines (Wholesale Banking, Challengers & Growth, Market Leaders).

As a Road manager you:

• Support the development, implementation and communication of the Global KYC Digital Service Platform and its Roadmaps towards the countries and domains;
• Ensure and foster team spirit with your team as well as across the international customers and other Tribe colleagues;
• Are able to simplify our KYC delivery approach to the countries integrating monitoring screening and CDD into one clear approach. Next to this tell the story clearly to various the international stakeholders;
• Determine the direction of change, together with Business Executive and stakeholders;
• Involve and align the Tribes, Squads and other co-makers necessary to organize and implement the change;
• Add focus and accelerate business transformation;
• Create and setup roadmap, manage dependencies, monitor roadmap;
• Support senior management by enabling the successful start-up, execution and delivery of complex and strategic change;
• Help create alignment between all involved parties on strategic themes;
• Create and propagate a roll-out vision on a domain and country level which you make further complete with the domains and the countries so it is aligned on all levels.