ING Hubs Romania is ING Group's global hub for technology providing over 121 services for 24 ING units globally. These services are arranged in these main categories: software development; data management; non-financial risk & compliance; audit. Established in 2015, our focus has been on building strategic key capabilities, such as developing and continuously improving common IT solutions that can be shared, replicated and reused across the other ING entities. Now, in 2021, our fast-growin...Read more →
Work place: Hybrid
Collaboration: Employment contract
Work time: Full Time
Seniority: Team member
Experience: 2-4 years
Updated on: 1 year ago
Vacant from: 10 Aug, 21
Expires on: 19 Jun, 23
Categories: Backend, Fullstack, Agile
Size:> 500 employees
Industry:Information Technology and Services
What is SME ?
SME (Small and Medium Enterprises) is an ING Group Initiative which is targeting the digital transformation of our Business Banking on a group level. The aim is to provide a foundation for global development of solutions and features for Business Banking clients. This will enable us to unlock synergies between countries in the digital transformation and avoid duplication going forward.
For the SME Project we are looking for a Customer Journey Expert to clarify the business requirements within our new squads from ING Tech RO. Our feature squads are able to fulfil internal consumer needs in a one-stop-shop-way, by understanding the customer journey, changing the API, updating the front end, and fully productizing the new product feature.
The main tasks of the Customer Journey Expert we’re looking for are:
Together with the PO, the CJE converts market developments and customer feedback in his/her field of expertise into concrete and usable capabilities for ING with a concrete roadmap.
Therefore the CJE is responsible for the “what” side of change, i.e. for analyzing and detailing requirements. The CJE is responsible for ensuring the squad has an exact understanding of the business needs, involved process and involved user stories. Once the delivery of functionality is complete, the CJE checks the quality of the deliverables.
Due to the fact that the new squad(s) will be located in Bucharest, the Customer Journey Expert that we are looking for will most of the time work from Bucharest and will need to travel regularly to Amsterdam (as soon as it is safe to do so). Because of the global scope of SME, traveling to other ING locations can be part of the assignment.
More specifically, the main responsibilities are:
Knowledge and experience:
Nice to have skills:
Medical benefits for family
Additional vacation days
Remote working (offsite)
Work from home
Flex time (07:00 - 19:00)
Office perks (ping-pong, juice, gaming spaces ie)
Gym & sport subscriptions
Flexible benefit (budget offered by employer)