LSEG Romania
LSEG Romania

LSEG Romania

LSEG is Open. LSEG (London Stock Exchange Group) Technology and Operations Hub in Bucharest plays a key role in providing services to the wider Group and its clients across the world. LSEG Romania employs professionals to cover a wide range of technology, web services, research and development and corporate function roles, in a team of 330+ colleagues in Bucharest, continuing to grow.

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Customer Support Analyst | LSEG Romania
Job
  • Work place: Hybrid

  • Collaboration: Employment contract

  • Work time: Full Time

  • Seniority: Individual Contributor

  • Experience: 1-2 years

  • Updated on: 1 month ago

  • Vacant from: 02 Aug, 21

  • Expires on: 02 Oct, 21

  • Pay: Negotiable

  • Categories: Backend, Fullstack, Support

Company
  • Size:101 - 500 employees

  • Industry:Information Technology and Services

Market (net €/month)
  • Only Loginro members with a minimum completed profile that share their salary expectations for this position may access its industry median pay.
Role

UnaVista is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services).

The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work with the data centre staff, as UnaVista is a hosted solution.

Key responsibilities for this role are:

  • As a UnaVista helpdesk team member, respond efficiently to customer queries and carry out Tier 1 and Tier 2 investigation of reported problems in accordance with SLAs. Most support is via telephone or email and all customer contacts are to be reported in the helpdesk system
  • Escalate to relevant teams when needed while keeping ownership of client cases and keeping customers informed of the progress
  • Be or become highly knowledgeable in the relevant business domains
  • Send service notifications and broadcast communications to users
  • Collaborate well with all other internal teams responsible for the business solutions supported by the team – development, QA, professional services, solutions
  • Working with staff in the LSEG’s technical operations group to ensure that the UnaVista servers and network infrastructure are appropriately managed and maintained
  • Working with the Head of Support and Client Services Team Lead to continue to find ways to improve the level of customer service
  • Internal infrastructure administration – helping to administer the team’s case management module used for tracking helpdesk tickets, application lifecycle management, and project management tasks, etc.
  • Keep the internal and customer-facing documentation up to date.
     

Requirements

Candidate Profile/ Key Skills:

  • 2 years’ experience on a helpdesk or similar client-facing role
  • Service-oriented approach, good customer-facing telephone/email capabilities
  • Excellent communication and collaboration skills
  • Basic knowledge of SQL (specific SQL Server experience is best)

Nice to have:

  • Previous experience with JIRA/Confluence/Salesforce
  • Financial domain exposure

We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you a forward thinker and problem solver, this is the place to be as will be supporting you to fast forward your career.

 

We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

  • Pillar 3 Supplemental Pension
  • 25 days’ holiday a year
  • Private medical insurance
  • Group life insurance policy
  • Meal vouchers
  • Share Purchase Plan
  • Volunteering Days
  • Bookster

Available in

București

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