Schwarz IT is the strong technology partner of the entire Schwarz Group. As a central IT service provider, Schwarz IT is responsible for the selection and provision of IT infrastructure, IT platforms and business applications. By continuously taking into account current technological developments, Schwarz IT identifies innovative options for action. In close cooperation with the departments, Schwarz IT develops professional and efficient IT solutions. In total Schwarz IT is responsible for IT...

2nd level application support with German | Schwarz
  • Work place: Remote

  • Seniority: Team member

  • Experience: 2-4 years

  • Updated on: 6 months ago

  • Vacant from: 22 Nov, 22

  • Expires on: 17 Jun, 23

  • Pay: Negotiable

  • Size:21 - 100 employees

  • Industry:Information Technology and Services

Market (net €/month)
  • Only Loginro members with a minimum completed profile that share their salary expectations for this position may access its industry median pay.

We are looking for a 2nd Level Application Support to work with our virtual team in Germany and join our world-class community of talented expert. The 2nd Level Application Support is responsible for the 2nd Level Support of applications used in the Purchase department. This involves analyzing and solving tickets, creating documentation and sharing knowledge as well as the operation of the applications used.

  • 2nd Level support for applications used in Purchase environment of Lidl.
  • Taking care of the Incident Management: performing analysis, (re-)solving issues, forwarding issues to the responsible person, if unable to solve.
  • Initiating the Problem Management: doing a first analysis of the problem case, prioritizing and forwarding to consulting team.
  • Taking care of Knowledge Management: creation of documentation, sharing knowledge within the team as well as with 1st Level and Business Department.
  • Monitor the system using tools in place and and solve the issues that might appear (have knowledge about the types of error messages and how to handle them)
  • Working with various colleagues throughout the Schwarz group and especially within the IT department: Infrastructure, Development, Business Consulting, Business Department.
  • Being responsible also for the operational part of the application, especially after Go-Lives;
  • Provide feedback/new ideas for improvements and also implement them together with the team;
  • Willingness to participate at the on-call duty and share it with the other team members.


  • 2 - 6 years of experience as a application support or similar position.
  • Professional experience with ServiceNow “IT Service Management” solution as well as Splunk Monitoring solution would be a plus.
  • Professional skills in IT environment.
  • Professional experience in purchasing processes or master data management would be a plus.
  • General knowledge of ITIL structure (“Information Technology Infrastructure Library”) and processes (like Incident Management, Request Fulfillment, Problem Management, Knowledge Management, Operations) would be a plus.
  • Analytical way of thinking: being able to break problems down into smaller, manageable parts.
  • Customer centric way of working, supportive, and helpful.
  • Collaborative team player.
  • Fluent in English and German with skills of at least level B2.

Benefits included

Meal tickets

Medical subscription

Additional vacation days

Remote working (offsite)

Work from home

Flex time (07:00 - 19:00)

Office perks (ping-pong, juice, gaming spaces ie)

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