The main responsibilities of the Global head of Network and Telecom are to: 

• Deliver worldwide best in class services to all Business Units in line with global strategy, Business Units priorities, budget and security. 

• Run Network and Telecom operations services worldwide. Manage full life cycle: incident, request, change, problem and implement support follow the sun model. 

• Lead the Network and Telecom Team (~15 FTE worldwide, +900 security and network devices). 

• Manage providers and outsourced services2 

• Define and manage all network and telecom processes 

• Maintain updated technical and process documentation 

• Follow technical trends and market watch

 • Define 3 years plan Network and Telecom strategy and implementation roadmap. 

• Manage Network and Telecom project portfolio; manage Telecom and Network Infrastructure budget and contracts 

 • Deliver and implement Network and Telecom projects according to the roadmap; define costing/pricing and billing of all network services worldwide 

• Publish network and telecom services offers in global service catalog; develop and publish regular dashboards and KPI’s to all stakeholders (Business Units, IS corporate functions, Management); Monthly dashboards will include service availability, project status budget follow up and process/quality measures. 

• Develop a risk culture approach (operational, financial, security), propose mitigation plan to reduce risk (legacy management in particular) and follow SAIL program execution.

• Cooperate closely with all other Infrastructure teams (Workplace/Cloud/IS Transversal Services Center of Excellence, zones infrastructure managers, PMO Office) and Global Technology teams (Architecture, Front/Middle/Back Office applications, Security, PMO and Finance). 

• Understand Business Units/Business Lines strategies, priorities, challenges ; work closely together with relevant Business Unit/Business Line leaders and their IT leaders 

• Continuously propose service improvement and new digital functionalities