How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it’s possible!

As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions.  

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this period – for the time being, our activity is carried out remotely. 

Come closer to #LifeAtOrange!

What we’re looking for:

Orange Services is looking for a new colleague in its Romanian team to contribute and operate successfully various platforms such as Messaging, Device Management, Payment, Cloud etc.

The solutions we are providing are being used within Orange Group by multiple countries.

As a Service Engineer, you will ensure the proper quality of service on these platforms, you will be involved in standard operations and administration tasks for shared services platforms.

You will analyze QoS parameters, and come up with improvement plans and enhanced procedures to meet performance objectives.

What you’ll be doing:

• Be accountable for operations and administration of service platforms;
• Real time analysis of faults and customer tickets, drive corrective actions in accordance with customer impact;
• Monitor performance parameters for services and platforms, initiate escalation process in case of detected service or performance degradation;
• Perform and drive preventative maintenance, trigger corrective actions;
• Contribute to the launch of new services-> Bringing into operations, checking current operations, platform configuration;
• Involvement and contributor on the build and integration activities;
• Participate to on-call activity.