We are looking for a 2nd Level Application Support to work with our virtual team in Germany and join our world-class community of talented expert. The 2nd Level Application Support is responsible for the 2nd Level Support of applications used in the Purchase department. This involves analyzing and solving tickets, creating documentation and sharing knowledge as well as the operation of the applications used.

• 2nd Level support for applications used in Purchase environment of Lidl.
• Taking care of the Incident Management: performing analysis, (re-)solving issues, forwarding issues to the responsible person, if unable to solve.
• Initiating the Problem Management: doing a first analysis of the problem case, prioritizing and forwarding to consulting team.
• Taking care of Knowledge Management: creation of documentation, sharing knowledge within the team as well as with 1st Level and Business Department.
• Monitor the system using tools in place and and solve the issues that might appear (have knowledge about the types of error messages and how to handle them)
• Working with various colleagues throughout the Schwarz group and especially within the IT department: Infrastructure, Development, Business Consulting, Business Department.
• Being responsible also for the operational part of the application, especially after Go-Lives;
• Provide feedback/new ideas for improvements and also implement them together with the team;
• Willingness to participate at the on-call duty and share it with the other team members.